Therafic Privacy Policy
THERAFIC – PRIVACY POLICY
Effective Date: Dec 2026
Last Updated: January 2026
Welcome to Therafic.
This Privacy Policy explains how Therafic (“Therafic,” “Company,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you use:
– https://therafic.com
– https://hub.therafic.com
– Any related websites, software, applications, communication platforms, SaaS systems, funnels, CRM systems, automation services, integrations, and related services operated by Therafic.
By using our services, you consent to the practices described in this Privacy Policy.
1. BUSINESS INFORMATION
Business Name: Therafic
Legal Entity: Therafic llc
Business Address: 418 Broadway # 11379, Albany, NY, 12207 USA
Support Email: info@therafic.com
Phone Number: +1 787-968-4712
2. NATURE OF SERVICES
Therafic provides:
– White-labeled CRM and SaaS solution
– Marketing automation systems
– AI-powered business tools
– Funnel and website systems
– Appointment booking tools
– Email and SMS automation
– Reputation management
– Advertising and lead generation services
– Business automation services
– Client communication systems
– Analytics and tracking systems
– Other software and marketing-related services
Our services are intended primarily for mental health therapists, healthcare businesses, and service businesses located primarily in the United States and internationally.
3. HIPAA & HEALTHCARE DISCLAIMER
Therafic may support healthcare-related businesses and may process limited healthcare-related information.
However:
– Therafic is not a healthcare provider.
– Therafic does not provide medical advice.
– Therafic is not an Electronic Health Record (EHR) or Electronic Medical Record (EMR) provider.
– Therafic is not intended to replace clinical systems.
– Users remain solely responsible for HIPAA compliance obligations.
Therafic may store or process limited information such as:
– Patient names
– Email addresses
– Phone numbers
– Appointment requests
– Form submissions
– Call recordings
– Client communication records
Therafic does not intentionally collect or store sensitive Protected Health Information (“PHI”) beyond what users voluntarily input into the platform.
Users are solely responsible for:
– Obtaining proper patient consent
– Configuring HIPAA-compliant workflows
– Ensuring lawful use of patient data
– Ensuring lawful recording disclosures
– Managing permissions and access controls
– Executing Business Associate Agreements (“BAAs”) where required
Where applicable and mutually agreed, Therafic may execute a separate Business Associate Agreement.
4. INFORMATION WE COLLECT
We may collect:
– Personal information
– CRM and platform data
– Technical information
– Analytics and advertising data
We may use:
– Google Analytics
– Meta Pixel
– Google Ads conversion tracking
– Retargeting technologies
– Cookies
– Tracking scripts
– Marketing attribution systems
5. HOW WE USE INFORMATION
We may use information to:
– Provide and improve services
– Operate the SaaS platform
– Process transactions
– Manage subscriptions
– Send communications
– Deliver SMS and email notifications
– Improve customer support
– Monitor platform security
– Analyze usage trends
– Prevent fraud or abuse
– Comply with legal obligations
– Provide AI and automation features
6. SMS & A2P MESSAGING COMPLIANCE
Therafic supports SMS and communication services in accordance with applicable laws, carrier rules, Twilio policies, GoHighLevel requirements, TCPA regulations, and A2P 10DLC compliance requirements.
By opting into SMS communications, users agree that:
– Consent is obtained before messages are sent
– Message frequency may vary
– Standard message and data rates may apply
– Users may reply STOP to unsubscribe
– Users may reply HELP for support
– Consent is not a condition of purchase
– Users are responsible for lawful messaging practices
Users agree not to:
– Send spam messages
– Send unlawful marketing messages
– Violate TCPA, CAN-SPAM, HIPAA, or carrier rules
– Use purchased or unauthorized contact lists
– Engage in phishing or deceptive communications
Therafic reserves the right to suspend accounts engaged in prohibited messaging activity.
7. AI & AUTOMATION DISCLAIMER
Therafic may provide AI-powered tools, automations, chatbots, workflows, or content generation systems.
Users acknowledge and agree that:
– AI-generated outputs may contain inaccuracies
– AI systems may produce incomplete or incorrect information
– Human review is required before relying on outputs
– Therafic does not guarantee accuracy or business results
– Users are solely responsible for reviewing all outputs before use
Therafic shall not be liable for decisions made based on AI-generated content or automation outputs.
8. PAYMENT PROCESSING & BILLING
Payments may be processed through third-party payment processors including Stripe.
By purchasing our services, users agree:
– Subscription fees may recur automatically
– Users authorize recurring billing where applicable
– Payments are due according to the selected plan
– Failure to pay may result in suspension or termination
– Chargebacks or payment disputes may result in account restrictions
Therafic does not store full payment card information.
9. REFUND POLICY
Unless otherwise agreed in writing:
– Monthly subscriptions are billed in advance
– Minimum commitment period is one (1) month
– If a client cancels during an active billing cycle, the full month payment remains due
– Missed onboarding sessions may be rescheduled
– Refund eligibility is determined solely by Therafic
– Custom work, setup fees, ad spend, third-party costs, and completed services are generally non-refundable
10. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
– Improve website functionality
– Analyze user behavior
– Measure advertising performance
– Personalize experiences
– Support retargeting campaigns
– Maintain platform security
11. THIRD-PARTY SERVICES
Therafic may integrate with or rely upon third-party providers including but not limited to:
– Stripe
– GoHighLevel
– Twilio
– Meta
– OpenAI
– Zapier
– Hosting providers
– Analytics platforms
– CRM integrations
We are not responsible for the privacy, security, uptime, or practices of third-party services.
12. INTERNATIONAL DATA TRANSFERS
Therafic primarily serves customers located in the United States but may process data internationally.
13. DATA SECURITY
Therafic implements commercially reasonable safeguards intended to protect information.
However, no system is completely secure.
14. USER RESPONSIBILITIES
Users agree that they will not:
– Use the platform unlawfully
– Send spam or unauthorized communications
– Violate privacy or healthcare laws
– Upload malicious code
– Abuse platform resources
– Infringe intellectual property rights
– Use the services for deceptive or fraudulent activity
– Attempt unauthorized access to systems
15. DATA RETENTION
We retain information for as long as reasonably necessary to:
– Provide services
– Maintain business records
– Resolve disputes
– Enforce agreements
– Comply with legal obligations
16. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, users may have rights to:
– Access personal information
– Correct inaccurate information
– Request deletion
– Object to processing
– Withdraw consent
– Request data portability
Requests may be submitted to:
support@therafic.com
17. CALIFORNIA & GDPR NOTICE
Therafic does not sell personal information in the traditional sense.
18. CALL RECORDING DISCLOSURE
Therafic may enable or store recorded calls for operational, training, analytics, or customer service purposes.
Users are solely responsible for:
– Providing legally required recording disclosures
– Obtaining required consent
– Complying with federal and state recording laws
19. INTELLECTUAL PROPERTY
All Therafic software, branding, systems, designs, workflows, content, and proprietary materials remain the exclusive property of Therafic or its licensors.
20. LIMITATION OF LIABILITY
Therafic services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind.
Maximum liability shall not exceed the amount paid by the user to Therafic during the previous thirty (30) days.
21. INDEMNIFICATION
Users agree to defend, indemnify, and hold harmless Therafic from claims arising from:
– User conduct
– Regulatory violations
– HIPAA violations
– SMS violations
– Marketing violations
– Breach of these policies
22. GOVERNING LAW
These policies shall be governed by and interpreted under the laws of the State of New York.
23. CHANGES TO THIS PRIVACY POLICY
Therafic may update this Privacy Policy at any time.
24. CONTACT INFORMATION
Therafic
Email: info@therafic.com
Phone: +1 787-968-4712
Address: 418 Broadway # 11379, Albany, NY, 12207 USA